Our Promise to You

As we welcome you to The Penn Stater, we continue to hold the health and safety of our guests, team members, and community as our top priority. Be assured that throughout your stay with us, we remain committed to your health and safety as you enjoy all that the State College area has to offer. 

Following guidelines from the Centers for Disease Control and Prevention and Penn State leadership to mitigate the spread of COVID-19, we have expanded and enhanced our already rigorous cleaning and sanitizing procedures. These enhanced health and safety protocols meet or exceed those established by the American Hotel & Lodging Association Safe Stay initiative.

Here are some measures we’ve taken as we prepare to welcome you:

• Increased the number of hand sanitation machines throughout our properties
• Implemented contactless check-in and check-out and payment processes
• Enhanced employee training on health and safety protocols for our team and guests
• Ensuring that physical distancing is maintained between guests and team members
• Requiring guests over the age of two to wear face masks in public areas on our properties

Because this situation is ever-evolving, please check back often for updates to our safety enhancements and property amenities.

We look forward to welcoming you back to Happy Valley and delivering the exceptional guest experience you have come to expect from The Penn Stater.

New and Current Policies

Guest Experience

To ensure physical distancing:
  • Follow signage throughout the property to direct foot traffic.
  • Check-in and check-out processes have been updated to limit contact with others.
  • Valet parking and hotel shuttles are currently unavailable, including airport transfers.
  • Thorough guestroom cleaning will occur between guests, but not during stayover rooms.
  • Please note that at this time, the University is requiring the use of face masks in all University facilities, including at the hotel.

Recreation

The fitness center is open with reduced capacity to allow for appropriate physical distancing.  At this time the lap pool is closed.

Dining

Room service is available for overnight guests.
Gardens Restaurant 814-863-5090 and Legends Pub 814-863-5080 are open with reduced hours please call ahead for specific hours of operation. 
Reservations for Gardens Restaurant are required and can be made by calling 814-863-5090 or online.
Guests can use any entrance in order to dine.
To ensure we are able to safely and accurately accommodate all guests, we recommend anticipating 90 minutes for your meal time.

 

Employee Precautions

To ensure physical distancing: We continue educating our team members of the recommended precautionary steps from the Centers for Disease Control and Prevention to inhibit the spread of germs.
All employees must wear face masks on our property, and all Penn State Facilities.
Employees will wear gloves where appropriate.
All employees are trained to conduct proper handwashing hourly.
Team members will self-check prior to shifts, including temperature checks, to identify the presence of symptoms and reduce the risk of COVID-19 exposure. In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result.
The Penn State Hotels are proud to meet or exceed the standards established by the American Hotel & Lodging Association Safe Stay initiative, focused on enhanced hotel cleaning practices, social interactions, and workplace protocols to meet the new health and safety challenges and expectations presented by COVID-19.

 

 

Frequently Asked Questions

Guest Experience

Do I have to wear a mask at your hotel?

Yes, the University is requiring the use of face masks in all University facilities, including at the hotel.

Are you offering valet parking?

At this time, valet parking is suspended, as well as shuttle services.

Will you assist with my luggage?

Luggage assistance is available.
Bell Staff (wearing face masks and gloves) will request the guest opens the car trunk and verifies what pieces of luggage will be taken to the room.
The luggage will be taken to the room by a Bell Attendant who will use a different elevator than guests. Upon arrival at the room, the Bell Attendant will knock, announce arrival, and place a bell cart in front of the room for the guest to remove the luggage (the Bell Attendant will not enter the room). Bell carts will be disinfected after each use.

Are you offering contactless check-in/check-out?

Yes, on the day of arrival you will receive a pre check in email which you may utilize to submit all payment and identification, your room key will then be waiting for you at the front desk in a carefully prepared packet. If direct in person check in is required we will, as much as possible, provide a reduced contact registration process as follows. Partitions are in place at the front desk and all arrival packets and keys will be prepackaged. The attendant will place all materials on the desk and will not handle the guest’s ID and credit card. Once the guest signs the electronic credit card machine, the front desk, and machine will be thoroughly cleaned. Contactless check out may be achieved by telephoning the front desk from your guest room then we will prepare and email you a copy of your guest room folio.

How are you keeping the property clean and safe?

Across the property, we maintain high cleaning, sanitization, and disinfection standards, which meet or exceed established industry guidelines. Our teams rigorously clean public spaces several times daily. We have increased the number of hand sanitation machines available.
All guests over the age of two must wear face masks while in any public spaces.
Tables and chairs are spaced accordingly.
We regularly remind guests and team members of health and hygiene and physical distancing requirements.
We use digital and posted signs, floor markings, and other announcements to remind guests of physical distancing requirements.
Penn State Hotels are proud to adhere to the American Hotel & Lodging Association Safe Stay initiative, focused on enhanced hotel cleaning practices, social interactions, and workplace protocols to meet the new health and safety challenges and expectations presented by COVID-19.
Our restaurants are utilizing single-use menus. Condiments and sauces will be served in portioned containers and single-use packets.
Team members are required to complete a COVID-19 screening to identify the presence of symptoms and reduce the risk of COVID-19 exposure. In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result.

Is your gift shop open?

The gift shop will be open from with reduced hours.

Are the shuttle buses available?

No, currently there are no shuttle buses available, however Uber, Lyft and local taxis are available. Ask our friendly front desk staff for more details about other options.

If a guest might have had Covid-19, can they still visit?

We are asking guests who are experiencing symptoms of COVID-19 (cough, shortness of breath or difficulty breathing, fever of 100.4° Fahrenheit or greater, chills, muscle pain, sore throat, new loss of taste or smell), or who have been exposed to someone who has tested positive for COVID-19 within 14 days of their visit, or who have been advised against traveling by a healthcare provider to please contact us and reschedule their visit.

Have adjustments been made to housekeeping protocols and if so, what are they?

We have changed our main cleaner to an oxi cleaner and are using this solution in all guest rooms. Staff is wiping down all high touch surfaces thoroughly using this cleaner. All guest rooms will include disposable cups for your convenience. Also, there will be no housekeeping services in stayover rooms. Services are only provided between guests.

Recreation

Will I be able to use the pool and fitness center?

The fitness center is open with reduced capacity to allow for appropriate physical distancing.  At this time the lap pool is closed. 

Dining

What are your dining options?

Room service is available.
The Gardens Restaurant and Legends Pub are available with reduced capacity to allow for appropriate physical distancing
 

Do you take reservations?

Reservations are available at The Gardens Restaurant by calling 814-863-5090 or online.

Do I have to wear a face mask while dining?

All guests 2 years of age and older will be required to wear a face mask at all times, except while seated at their table. We will make accommodations for guests who cannot wear face masks due to a medical condition.

Can I dine inside the restaurants?

Yes inside seating is available at The Gardens Restaurant and Legends Pub.

Can I use the restroom?

Yes, guests are permitted to use the restroom while following physical distancing guidelines. All guests 2 years of age and older must wear face masks at all times, except while seated at their table.

Employee Precautions

How are you keeping your team members safe?

Team members have been thoroughly trained on the recommended precautionary steps from the Centers for Disease Control and Prevention to inhibit the spread of germs.
All employees must wear face masks.
Employees will wear gloves, where appropriate.
We have increased the number of hand sanitation stations around the property.
All employees are trained to conduct proper handwashing hourly.
Team members will self-check prior to shifts, including temperature checks, to identify the presence of symptoms and reduce the risk of COVID-19 exposure. In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result.
Barriers have been installed at the front desks of each property and team members will have limited contact with guests during the check-in/out.
Where possible, workspaces have been redesigned to enforce physical distancing.

Are you working with industry organizations and healthcare facilities?

Penn State’s Hotels are proud to meet or exceed the standards established by the American Hotel & Lodging Association Safe Stay initiative, focused on enhanced hotel cleaning practices, social interactions, and workplace protocols to meet the new health and safety challenges and expectations presented by COVID-19.

COVID-19 Warning

We have enhanced health and safety measures for our guests and team members. Guests must follow all posted instructions while visiting our hotels.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens, and guests with underlying medical conditions are especially vulnerable.

By visiting our hotels you voluntarily assume all risks related to exposure to COVID-19.

Read more information about the steps Penn State is taking in response to this outbreak

For questions about current reservations, please call 800-233-7505 or email [email protected]

For the latest information about the presence of coronavirus in Pennsylvania, visit the Pennsylvania Department of Health.